Service Charter
Our Service Charter
Every service this polytechnic offers carries a published standard and a timeline. This charter sets out what students, suppliers and the public can expect from each office, and what to do if we fall short.
The charter is available in both English and Kiswahili from the documents below.
The charter is available in both English and Kiswahili from the documents below.
What we promise
Within two working days of receiving it, by phone or by email, whichever you used to reach us.
Registration is completed within one working day once your fees are cleared and your documents are verified.
Internal examination results are released within twenty one days of the last paper. KNEC and CDACC results follow the national timetable.
Speak to the Dean of Students, or write to the Chief Principal. Every written complaint is acknowledged within three working days.
Within thirty days of a correct invoice and satisfactory delivery, in line with public procurement regulations.